Technology can open up a world of independence for older adults—but getting started isn’t always easy. For many seniors, learning to use new apps or tools can feel intimidating. That’s where adult children and caregivers can make a big difference.
Whether your parent—or grandparent—is brand new to smartphones or already fairly comfortable, your support can help them feel more confident using tools like Wanda to schedule rides, stay connected, and maintain their independence.
Here are simple ways to make the process smooth, stress-free, and even fun.
Start with the Basics: Go Slow and Keep It Simple
Start with the essentials:
- How to access the Wanda online portal and log in
- Where to tap to schedule a ride
- How to contact our Concierge team (that part is easy—just call 855-735-1222)
Focus only on the steps they need right now. You can always layer on more features once they’re comfortable.
Make the Phone or Tablet Senior-Friendly
A few quick adjustments can make a big difference:
- Increase the font size
- Organize the home screen
- Add the Wanda online portal to the favorites in their internet browser
- Turn on features like voice commands or screen reader options
The easier the device is to navigate, the more confident your loved one will feel.
Walk Through a Ride Together
Hands-on practice builds confidence. Sit with your parent and guide them through:
- Entering in the pick-up and drop-off locations
- Selecting a date and time
- Confirming the ride
- Viewing real-time updates
A great starting point is this Wanda 101 overview. Check it out to find out everything you need to know about scheduling a ride! And if you’re able, help them schedule a real ride—this reinforces learning and helps them immediately experience the independence Wanda provides.
Encourage Them to Ask for Help
Many older adults hesitate to ask questions because they don’t want to feel like a burden. Remind them that it’s okay to need reminders! Patience builds trust and confidence.
Use Wanda’s Caregiver Management Features
If your parent prefers extra support, Wanda allows trusted family members or caregivers to help manage rides. That means you’ll have an account where you can schedule trips, update ride details, and track ride statuses to help them ensure they never miss a ride. Plus, you can opt in to receive text message updates so you always know where your loved one is when they are en route in their Wanda vehicle. This shared control helps seniors maintain independence while giving families peace of mind.
Technology Doesn’t Have to Be Intimidating
With patience, encouragement, and a little guidance, older adults can learn to use tools like Wanda with ease. And once they do, the benefits are huge: freedom, independence, safety, and the ability to get where they want to go—whenever they need to.
Families and caregivers play a crucial role in helping seniors embrace these tools, and Wanda is here to support both of you every step of the way.